Data Protection Policy Last updated: 2026

21takabet Privacy Policy — Your Complete Guide to Data Protection

We want to be completely transparent about how your personal information is collected at 21takabet, where it is used, and how it is kept secure.

Your privacy matters to us

This Privacy Policy applies to all services and products of the 21takabet platform. By using the platform, you consent to this policy.

1. Introduction

21takabet places the highest priority on protecting its members' personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have.

We believe transparency is the foundation of trust. That's why at 21takabet there is no hidden data collection or unknown usage. When you open an account on our platform or use it, this policy takes effect.

This policy has been prepared in accordance with international data protection standards. If you have any questions, you can contact our support team.

2. What information we collect

21takabet collects two types of information — information you provide directly and information collected automatically during platform use.

Directly provided information:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Home address and country
  • ID Document Information (for verification)
  • Payment Method Details
  • Content of communications provided to support

Automatically collected information:

  • IP Address & Device Type
  • Browser information and operating system
  • Time spent on platform and pages visited
  • Gaming Activity and Transaction History
  • Behavioral information collected through cookies and tracking technologies
3. How information is used

21takabet uses collected information solely for the following purposes:

  • Account Management: Registration, login, and profile updates.
  • Identity Verification: To verify age and identity.
  • Payment Processing: To complete deposits and withdrawals.
  • Customer Support: To resolve issues and fulfill requests.
  • Security: To detect and prevent fraud.
  • Legal Obligations: To comply with regulatory authority directives.
  • Service Improvement: Analysing user behaviour to improve the platform.
  • Marketing Communications: Promotional messages sent only with your consent.

We do not sell your information or share it with third parties for commercial purposes.

4. Information sharing with third parties

21takabet may share information in limited circumstances and only for necessary reasons:

Party Purpose Types of Information
Payment Providers Transaction Processing Payment Information
Game Software Providers Game Operations Gaming History
Identity Verification Providers KYC Verification ID Document Information
Law Enforcement Agencies Legal Obligations Applicable Information
Security Analysis Services Fraud Prevention Transaction and Login Information

All third parties are contractually obligated to comply with international data protection standards. They may not use your information elsewhere without 21takabet's permission.

5. Security measures

21takabet uses industry-standard technology and processes to protect your information. Our security framework operates at multiple levels:

  • SSL/TLS Encryption: All communications occur through encrypted channels.
  • AES-256 Encryption: High-grade encryption for stored information.
  • Two-Factor Authentication: Additional security layer for your account.
  • Firewall Protection: To prevent unauthorized access.
  • Regular Audits: Security audits by third parties.
  • Staff Training: Regular staff training on data protection.

However, complete security on the internet can never be guaranteed. That's why you also have responsibilities — use a strong password, never share your password with anyone, and report any suspicious activity immediately.

6. Cookies & tracking technology

21takabet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Cookies we use:

  • Essential Cookies: Essential for the platform to function properly. These cannot be disabled.
  • Functionality Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand platform usage statistics.
  • Security Cookies: For fraud detection and session security.

Cookies can be controlled through browser settings. However, disabling certain cookies may reduce platform functionality.

7. How long information is retained

21takabet retains your information only for as long as necessary. Different retention periods apply to different types of data:

  • Account Information: While the account is active and for 5 years after closure.
  • Transaction Records: Up to 7 years for legal requirements.
  • Communication History: 3 years.
  • Log Files: Maximum 12 months.
  • Marketing Preferences: Until consent is withdrawn.

Data is securely deleted or anonymised after expiry.

8. Your rights

As a 21takabet member, you have the following rights regarding your personal information:

1
Right of Access

The right to know what information we hold about you.

2
Right to rectification

You may request correction of incorrect information.

3
Right to Erasure

You can request deletion of information if there is no legal obligation.

4
Right to Data Portability

The right to receive your information in a common format.

5
Right to Object

You may object to data processing in specific cases.

6
Withdrawal of consent

You may opt out of marketing communications at any time.

If you wish to exercise these rights, contact the 21takabet support team. We will respond within 30 days.

9. Protection of minors
21takabet strictly does not provide services to anyone under 18 years of age.

21takabet does not knowingly collect any personal information from minors. Age is verified during registration, and additional proof may be requested if there is suspicion.

If we discover that information from a minor has been inadvertently collected, that information will be deleted immediately and the associated account will be closed.

10. Policy changes

21takabet may update this Privacy Policy as necessary. When changes are made, the updated date on this page will be changed.

In the case of significant changes, members will be notified in advance via email or platform notification. Continued use of the platform after changes are made will be considered consent to the new policy.

11. Contact & complaints

For any questions, requests, or complaints regarding our Privacy Policy, contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 on the platform
  • Response Time: Typically within 48 hours

We take your privacy concerns very seriously and strive to resolve them quickly.

Your Information Our commitment to security

What we do to protect your privacy at 21takabet

Encrypted Storage

All your information is stored with AES-256 encryption. No unauthorized person can read it.

Minimal Data Collection

21takabet collects only necessary information — nothing more.

No Sale of Information

Your information is never sold or used for advertising purposes.

Complete control

You can request to view, correct, or delete your information at any time.

International Standards

21takabet operates in compliance with international data protection standards.

Quick Response

All privacy-related requests are processed within 48 hours.

Privacy Frequently Asked Questions

No, absolutely not. 21takabet never sells your personal information. Limited information is only shared with third parties necessary to operate the platform — such as payment providers or identity verifiers — and even that is under strict contractual agreements.

Contact the 21takabet support team via live chat or email. After verifying your identity, we typically fulfill requests within 30 days. Please note that due to legal obligations, some information may not be able to be deleted before a specified period.

Non-essential cookies can be disabled, but without essential cookies the platform may not function properly. Some cookies are essential for login, security, and core functionality. You can manage cookies through your browser settings.

When you close your account, marketing-related information is immediately deactivated. However, due to legal obligations, transaction records and identity information are retained for a specified period — typically 5–7 years. They are securely deleted thereafter.
🔒 🛡️ ✅

In a Secure Environment Start Gaming

Register with confidence after reviewing 21takabet's Privacy Policy. Your information is fully protected.

বাংলা